# chat_history

user_name: sam
user_message: Laptop not starting
issue_title: Laptop not starting
detected_category: Laptop
created_at: 2026-04-14 09:42:17.419702
session_id: sess_1776088860798_12708
issue_code: laptop_not_starting
resolution_status: Pending
bot_reply:
  Laptop not starting

  Check whether the power adapter is connected properly.
  Press and hold the power button for 10 seconds and try again.
  Disconnect external USB devices and retry.
  Check whether the charging indicator is visible.
  If still not starting, contact IT support.


user_name: sam
user_message: Laptop is slow
issue_title: Laptop is slow
detected_category: Laptop
created_at: 2026-04-14 09:52:49.803093
session_id: sess_1776088860798_12708
issue_code: laptop_slow
resolution_status: Pending
bot_reply:
  Laptop is slow

  Save your work and restart the laptop.
  Close unused applications and browser tabs.
  Open Task Manager and check CPU and memory usage.
  Check whether disk free space is low.
  Run a quick antivirus scan.
  Disable unnecessary startup programs.


user_name: sam
user_message: Slow system
issue_title: Slow system
detected_category: System
created_at: 2026-04-14 09:53:04.622228
session_id: sess_1776088860798_12708
issue_code: system_slow
resolution_status: Pending
bot_reply:
  Slow system

  Restart the system.
  Close unnecessary applications.
  Check CPU and memory usage in Task Manager.
  Run an antivirus scan.
  Free up disk space.


user_name: sam
user_message: VPN not connecting
issue_title: VPN not connecting
detected_category: Vpn
created_at: 2026-04-14 10:05:27.404805
session_id: sess_1776088860798_12708
issue_code: vpn_not_connecting
resolution_status: Pending
bot_reply:
  VPN not connecting

  Check whether internet is working without VPN.
  Re-enter your VPN username and password carefully.
  Restart the VPN application.
  Restart the laptop and try again.
  Ensure system date and time are correct.


user_name: sam
user_message: Shared drive not accessible
issue_title: Shared drive not accessible
detected_category: Access
created_at: 2026-04-14 10:42:17.267420
session_id: sess_1776088860798_12708
issue_code: shared_drive_issue
resolution_status: Pending
bot_reply:
  Shared drive not accessible

  Check whether you are connected to office network or VPN.
  Confirm the shared drive path is correct.
  Try reconnecting the network drive.
  Restart File Explorer or restart the system.
  If still unresolved, contact access support.


user_name: Sriyankar
user_message: System not booting
issue_title: System not booting
detected_category: System
created_at: 2026-04-14 10:48:13.873440
session_id: sess_1776163694271_56925
issue_code: not_booting
resolution_status: Pending
bot_reply:
  System not booting

  Check power supply and adapter connection.
  Remove external USB devices.
  Try Safe Mode if available.
  If the issue persists, contact IT support.


user_name: Sriyankar
user_message: Blue screen error
issue_title: Blue screen error
detected_category: System
created_at: 2026-04-14 10:48:20.676427
session_id: sess_1776163694271_56925
issue_code: blue_screen
resolution_status: Pending
bot_reply:
  Blue screen error

  Restart the system.
  Check if any recent software or driver was installed.
  Update device drivers.
  Run Windows diagnostics.
  Contact IT if the issue repeats.


user_name: Shyam Mohapatra
user_message: System hanging
issue_title: System hanging
detected_category: System
created_at: 2026-04-14 11:12:47.444570
session_id: sess_1776165167362_74153
issue_code: system_hanging
resolution_status: Pending
bot_reply:
  System hanging

  Press Ctrl + Shift + Esc to open Task Manager.
  End non-responsive applications.
  Check RAM usage.
  Restart the system.


user_name: Shyam Mohapatra
user_message: Outlook not opening
issue_title: Outlook not opening
detected_category: Outlook
created_at: 2026-04-14 11:13:02.367772
session_id: sess_1776165167362_74153
issue_code: outlook_not_opening
resolution_status: Pending
bot_reply:
  Outlook not opening

  Close Outlook fully from Task Manager.
  Restart the computer.
  Try opening Outlook in safe mode.
  Disable add-ins if it opens in safe mode.
  Check mailbox access using webmail.


user_name: Anoop
user_message: Wi-Fi connected but internet not working
issue_title: Wi-Fi connected but internet not working
detected_category: Wifi
created_at: 2026-04-14 12:23:35.871561
session_id: sess_1776169398702_11462
issue_code: wifi_no_internet
resolution_status: Pending
bot_reply:
  Wi-Fi connected but internet not working

  Turn Wi-Fi off and on again.
  Disconnect and reconnect to the wireless network.
  Restart your system.
  If VPN is connected, disconnect it and test again.
  Open Command Prompt and run: ipconfig /flushdns
  Disable and re-enable the wireless adapter.


user_name: sam
user_message: Battery issue
issue_title: Battery issue
detected_category: Laptop
created_at: 2026-04-15 05:53:17.528778
session_id: sess_1776088860798_12708
issue_code: battery_issue
resolution_status: Pending
bot_reply:
  Battery issue

  Check whether the charger is working properly.
  Try another power socket.
  Reduce screen brightness and close heavy applications.
  Check battery health if available.
  If battery drains abnormally, contact support.


