
    i                     4    d dl m Z  d dlZdefdZdedefdZy)    )datetimeNreturnc                      t        j                         j                  d      } t        j                  dd      }d|  d| S )Nz%Y%m%d%H%M%Sd   i  zHD--)r   nowstrftimerandomrandint)r   rands     E/home/techsaathi/public_html/it_helpdesk_chatbot/app/utils/helpers.pygenerate_ticket_nor      s;    
,,.
!
!.
1C>>#s#DQtf    textc                 x    dj                  | j                         j                         j                               S )N )joinlowerstripsplit)r   s    r   normalize_textr      s)    88DJJL&&(..011r   )r   r
   strr   r    r   r   <module>r      s*     C 2 2 2r   