i<ddlmZddlmZddlmZGddZy)) KBService) IntentService) ChatResponsec$eZdZddZdedefdZy)TroubleshootingServicereturnNc"t|_y)N)rkb)selfs X/home/techsaathi/public_html/it_helpdesk_chatbot/app/services/troubleshooting_service.py__init__zTroubleshootingService.__init__s +messagec |jj}t|}|j|}|st dgddS|j dg}d|j dd}t |j d |j d|j d ||gd |j d d S)NzI could not identify the exact issue. Please describe whether it is related to Laptop, Desktop, Wi-Fi, VPN, Printer, Outlook, Login, Shared Drive, or Network.)z Laptop slowzWi-Fi no internetzVPN not connectingzOutlook not openingzPrinter offlinezShared drive inaccessible Create ticketT)replyoptionsticket_suggestionstepsz%I found a troubleshooting guide for: issue_titlez$ Please try these steps one by one.codecategory)Resolvedz Not resolvedrauto_ticket_on_failure) issue_coderdetected_categoryrrrr)r get_all_flowsr detect_issuerget)r rflowsintent_serviceissuerformatted_replys r process_messagez&TroubleshootingService.process_message s%%'&u-++G4N#' $ '2&3EIIm4L3MN1 1  yy( -0#ii 3!A#ii(@$G  r)rN)__name__ __module__ __qualname__r strrr$rr rrs& s& |& rrN)app.services.kb_servicerapp.services.intent_servicerapp.schemas.chatrrr)rr r-s-5)* * r