{
  "categories": [
    {
      "code": "laptop",
      "title": "Laptop",
      "sub_options": [
        {
          "code": "laptop_slow",
          "title": "Laptop is slow",
          "steps": [
            "Save your work and restart the laptop.",
            "Close unused applications and browser tabs.",
            "Open Task Manager and check CPU and memory usage.",
            "Check whether disk free space is low.",
            "Run a quick antivirus scan.",
            "Disable unnecessary startup programs."
          ]
        },
        {
          "code": "laptop_not_starting",
          "title": "Laptop not starting",
          "steps": [
            "Check whether the power adapter is connected properly.",
            "Press and hold the power button for 10 seconds and try again.",
            "Disconnect external USB devices and retry.",
            "Check whether the charging indicator is visible.",
            "If still not starting, contact IT support."
          ]
        },
        {
          "code": "battery_issue",
          "title": "Battery issue",
          "steps": [
            "Check whether the charger is working properly.",
            "Try another power socket.",
            "Reduce screen brightness and close heavy applications.",
            "Check battery health if available.",
            "If battery drains abnormally, contact support."
          ]
        }
      ]
    },
    {
      "code": "wifi",
      "title": "Wi-Fi",
      "sub_options": [
        {
          "code": "wifi_no_internet",
          "title": "Wi-Fi connected but internet not working",
          "steps": [
            "Turn Wi-Fi off and on again.",
            "Disconnect and reconnect to the wireless network.",
            "Restart your system.",
            "If VPN is connected, disconnect it and test again.",
            "Open Command Prompt and run: ipconfig /flushdns",
            "Disable and re-enable the wireless adapter."
          ]
        },
        {
          "code": "wifi_not_visible",
          "title": "Wi-Fi network not showing",
          "steps": [
            "Check whether Wi-Fi is enabled on the laptop.",
            "Restart the laptop.",
            "Disable and re-enable the wireless adapter.",
            "Move closer to the access point.",
            "If still not visible, contact network support."
          ]
        }
      ]
    },
    {
      "code": "vpn",
      "title": "VPN",
      "sub_options": [
        {
          "code": "vpn_not_connecting",
          "title": "VPN not connecting",
          "steps": [
            "Check whether internet is working without VPN.",
            "Re-enter your VPN username and password carefully.",
            "Restart the VPN application.",
            "Restart the laptop and try again.",
            "Ensure system date and time are correct."
          ]
        },
        {
          "code": "vpn_login_failed",
          "title": "VPN login failed",
          "steps": [
            "Verify your username and password.",
            "Check whether your password has expired.",
            "Type credentials manually.",
            "Ensure Caps Lock is off.",
            "If still failing, contact access support."
          ]
        }
      ]
    },
    {
      "code": "outlook",
      "title": "Outlook",
      "sub_options": [
        {
          "code": "outlook_not_opening",
          "title": "Outlook not opening",
          "steps": [
            "Close Outlook fully from Task Manager.",
            "Restart the computer.",
            "Try opening Outlook in safe mode.",
            "Disable add-ins if it opens in safe mode.",
            "Check mailbox access using webmail."
          ]
        },
        {
          "code": "outlook_not_syncing",
          "title": "Outlook not syncing",
          "steps": [
            "Check internet connectivity.",
            "Confirm mailbox is accessible in webmail.",
            "Restart Outlook.",
            "Check whether Work Offline is enabled.",
            "If still unresolved, contact mail support."
          ]
        }
      ]
    },
    {
      "code": "printer",
      "title": "Printer",
      "sub_options": [
        {
          "code": "printer_offline",
          "title": "Printer offline",
          "steps": [
            "Check whether the printer is powered on.",
            "Check cable or Wi-Fi connection to the printer.",
            "Set the printer as default printer.",
            "Clear stuck print jobs from the queue.",
            "Restart the printer and the computer."
          ]
        }
      ]
    },
    {
      "code": "access",
      "title": "Access",
      "sub_options": [
        {
          "code": "shared_drive_issue",
          "title": "Shared drive not accessible",
          "steps": [
            "Check whether you are connected to office network or VPN.",
            "Confirm the shared drive path is correct.",
            "Try reconnecting the network drive.",
            "Restart File Explorer or restart the system.",
            "If still unresolved, contact access support."
          ]
        }
      ]
    },
    {
      "code": "system",
      "title": "System",
      "sub_options": [
        {
          "code": "system_slow",
          "title": "Slow system",
          "steps": [
            "Restart the system.",
            "Close unnecessary applications.",
            "Check CPU and memory usage in Task Manager.",
            "Run an antivirus scan.",
            "Free up disk space."
          ]
        },
        {
          "code": "system_hanging",
          "title": "System hanging",
          "steps": [
            "Press Ctrl + Shift + Esc to open Task Manager.",
            "End non-responsive applications.",
            "Check RAM usage.",
            "Restart the system."
          ]
        },
        {
          "code": "blue_screen",
          "title": "Blue screen error",
          "steps": [
            "Restart the system.",
            "Check if any recent software or driver was installed.",
            "Update device drivers.",
            "Run Windows diagnostics.",
            "Contact IT if the issue repeats."
          ]
        },
        {
          "code": "not_booting",
          "title": "System not booting",
          "steps": [
            "Check power supply and adapter connection.",
            "Remove external USB devices.",
            "Try Safe Mode if available.",
            "If the issue persists, contact IT support."
          ]
        }
      ]
    }
  ]
}